General InformationPackaging Box
We only provide one (1) packaging box per SKU and an optional small cloth bag included inside if requested. Requests for additional packaging box or cloth bag may require extra fee.Shipping Schedules
Our partner courier only ships items from Monday to Saturday, but we accept orders anytime of the day, any day of the week.
Our Partner Couriers and Shipping Fees
For our PH based customers, we ship via the following:
- Standard Shipping, 3-10 days: ₱99, Payo Asia
For our International based customers, we ship via DHL.
- International Shipping, 7-14 days: Ranging from $75 USD - $80 USD, depending on currency exchange
Order to Shipping Step-by-step Guide
- Orders from our website will enter our shop database.
- The customer will receive an email regarding his order verification together with the product details and cost.
- The customer’s order will be processed to be shipped the next possible day unless it’s a Sunday or holiday.
- Once we have shipped the customer’s order to our courier, the customer will receive a shipment email regarding the complete details inclusive of the package’s tracking number and our courier service’s website.
- Depending on the courier’s capacity, weather, and location of the delivery, it will take approximately 2 days to a few days for delivery. (See next details below)
Estimated Standard Delivery Durations
For PH based customers:
- Metro Manila: 3-5 days
- Provincial: 5-10 days
For International based customers:
- Worldwide: 7-14 days
Please be informed that the above expected delivery days are the usual and estimated delivery duration only. Any external factors or interventions (Please see the list of examples below) may affect the delivery duration and cause delay.
- Natural disasters like typhoons, floods, or earthquakes
- Internal delay from our courier such as change of management or no available riders (pickup/delivery personnel)
- (Provincial) Airline interventions, such as an airline’s failure to load packages on time
Rest assured if any delays do happen, Calypso PH is ready to assist you until you receive your package.
Calypso PH DOES NOT deliver the packages. We do have courier partners that we work closely with to provide the most efficient service for our customers. Depending on the location, the package may switch between different courier services. We do not have control over the courier’s services and such that any delay from the estimated delivery date is not Calypso PH’s responsibility, we will however assist in tracking the packages until it arrives in the designated address.
For More Information
To know more about our Shipping and Refund Policies, kindly click the links below: