2020 Frequently Asked Questions

GENERAL

Do you provide box for your items?

Yes, we provide one (1) box per bracelet, shirt, face shield, and 3 pieces of face masks. You may avail additional packaging box here.

What are your operations schedule?

• We accept orders anytime of the day, 24/7
• Our customer care team is available everyday, 10AM to 7PM
• Our partner courier only ships items from Monday to Saturday

How long is your shipping and how much?

We offer free shipping for orders above ₱989. This promo is applicable for PH based customers only.

For our PH based customers, we ship via:

Standard Shipping: ₱99, Payo Asia

• Metro Manila: 3-5 days
• Provincial: 5-10 days

 

BRACELET RELATED

Are your bracelets elastic?

Yes, they are. Our bracelets are carefully formed by a high-quality garterized string, which is elastic and made flexible for everyday use.

Are your bracelets waterproof?

Yes, as they naturally are. As our bracelets are made of natural and real stones, they are well-resistant to water.

What if I had a mistake selecting my size, do you accept bracelet resizing?

Yes. We know that sometimes mistakes can't be avoided, and that's why when this occurs, our team is prepared to do bracelet resize service. When availing a bracelet resize service, please don't forget to contact us, so we could help you better.